Account & privacy
Request deletion of your PlayPlot account
Delete your account directly in the app, or follow the email instructions below even if you have uninstalled it.
Delete in the app
- 1Sign in to the account you want to delete.
- 2Go to Profile → Settings → Delete Account.
- 3Read the confirmation and confirm. Deletion cannot be undone; progress and benefits tied to the old account will no longer be available.
Cannot use the app? Request deletion by email
You do not need to reinstall the app or sign in to this website. Send a request from an email address where we can reach you.
Email for deletion requests
support@play-plot.com- 1.Use the subject “PlayPlot account deletion request” and state that you want your entire account deleted.
- 2.Include the phone number linked to your account, including the country or region code, so we can locate it.
- 3.We will verify account ownership and reply by email with the outcome; we normally respond within 30 days.
Ownership verification
To prevent someone else from deleting your account, we may verify ownership through the linked phone number or information related to your orders. Do not email one-time codes, passwords, identity documents or full payment card numbers.
Data deleted and retained
Deleted or anonymized
When account deletion is completed, account details (such as your phone number and display name) and sign-in identifiers are erased or anonymized; saved series and playback progress linked to your account are deleted.
Retained for legal or accounting reasons
Necessary order, payment, accounting and unlock records may be retained for refunds, reconciliation, tax and other applicable legal requirements; crash and service logs may be retained for troubleshooting and security; content review records may be retained for compliance and dispute handling. Email us using the address on this page to ask about specific retention or request deletion. We will handle your request as applicable requirements permit.
If you have an unresolved payment or refund issue, include it in your message to support before deleting the account.
Read the full Privacy Policy