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From starting your first story to points, playback and account questions — browse by topic, or contact us if you need more help.
Try searching for "points", "playback", "login" or "delete account".
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Getting started
New to PlayPlot? Learn how decisions and endings work.
Playback and devices
Playback problems, device requirements and network issues.
Points and unlocking
Point pricing, series and branch unlocks, and missing purchases.
- Points and pricingPoints are the in-app currency used to unlock series and story branches.
- Unlocking a whole series or a branchWhole-series and branch unlocks work side by side — pick what fits how you watch.
- Top-up or purchase not creditedIf payment succeeded but access did not, resync first, then contact support with the order ID.
Account and security
Sign-in methods, switching devices and account deletion.
Still need help?
Contact our support team and we will get back to you as soon as possible.