Stuttering, black screen or interruptions
Check your network and system version first — most playback issues clear up in a few steps.
Quick checks
- Switch between Wi-Fi and mobile data, then retry.
- Pause background downloads or casting that use your network.
- Make sure your system version is supported and update the app.
- Fully close the app and open it again.
Still not playing
If one node keeps failing, note the series name and the time it happened and contact us. When a story is republished, old nodes expire and the app refreshes and re-authorizes playback automatically.
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Still need help?
Contact our support team and we will get back to you as soon as possible.