Top-up or purchase not credited
If payment succeeded but access did not, resync first, then contact support with the order ID.
Try these three steps
- Make sure you are signed in to the same account.
- Fully close and reopen the app.
- Wait 1–2 minutes, then open the wallet page again.
What to include when contacting us
- Your PlayPlot ID.
- The order ID or Google Play receipt.
- When the top-up or purchase happened.
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